345w Privacy Policy

This Privacy Policy describes how 345w ("the Platform", "we", "us") collects, processes and protects the personal data of players who register and use the 345w website and mobile app. It applies to all users accessing the platform from Pakistan and covers all services offered, including sports betting on Cricket, PSL and Football, casino and slot games, live dealer tables, promotions and the PKR cashier.

By registering an account with 345w, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. We encourage you to read this document alongside our Terms and Conditions for a full picture of how the platform operates.

We do not sell your personal data to advertisers or third-party marketers. Data we collect is used to run the platform, process your PKR deposits and withdrawals, keep your account secure and meet our obligations under applicable data protection standards. That is the short version – the full detail is in the sections below.

The information we collect falls into three broad categories: data you give us directly, data generated by your use of the platform, and data we receive from third-party services that help us operate.

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal categories such as ethnic origin, religion, biometric data or health information.

Every piece of data we collect has a specific purpose. We do not use your data for anything beyond what is listed below:

• Account management – creating and maintaining your 345w account, verifying your identity and processing login requests.
• Payment processing – handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and processing withdrawal requests to your verified payment method.
• Platform operation – delivering betting markets, casino games, slot games and live dealer services; settling bets and crediting winnings to your balance.
• Bonus and promotions – verifying eligibility for welcome bonuses, PSL promotions, cashback offers and other campaigns on the Promotions page.
• Fraud prevention and security – detecting and investigating suspicious activity, duplicate accounts and unauthorised access attempts.
• Responsible gaming – monitoring play patterns to identify potential problem gaming behaviour and applying deposit limits, cooling-off periods or self-exclusion where requested or required.
• Customer support – responding to your queries, resolving disputes and improving our service based on feedback.
• Platform improvement – analysing aggregated, anonymised usage data to improve site performance, navigation and game selection.
• Communications – sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional messages about new offers or features.

If you no longer wish to receive promotional communications, you can update your preferences from within your account settings or contact our support team. Transactional and security notifications cannot be turned off as they are essential to the safe operation of your account.

All financial transactions at 345w are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit card, we collect the minimum payment reference data needed to process and reconcile your transaction.

We do not store full card numbers, CVV codes or mobile wallet PINs on our systems. Payment processing is handled through secured third-party payment gateways. What we retain is a tokenised reference, the transaction amount in PKR, the timestamp and the method used – sufficient to trace a transaction if a dispute arises, but not enough to initiate a payment independently.

Your payment data is never shared with advertisers, data brokers or unrelated third parties. It is shared only with the specific payment processor handling your transaction and, where legally required, with financial compliance authorities.

We do not sell or rent your personal data. We share it only with trusted third parties where necessary to operate the platform, and only to the extent required for the specific purpose. The categories of third parties we work with are:

• Payment processors – JazzCash, Easypaisa, Raast, banking partners and card processors who handle PKR deposit and withdrawal transactions.
• Identity verification services – third-party KYC providers who assist with document verification during account sign-up or when a large withdrawal is requested.
• Fraud detection and risk platforms – services that analyse behavioural and technical signals to identify fraudulent or suspicious account activity.
• Game software providers – casino and slot game suppliers who deliver games through the 345w platform may receive a session token and anonymised player identifier for game delivery purposes. They do not receive your name, contact details or payment information.
• Cloud and infrastructure providers – hosting and data storage services that run the platform's backend. These providers are contractually obligated to handle data securely and only for platform operation purposes.
• Legal and regulatory bodies – where we are legally required to disclose information in response to a valid legal request, court order or to prevent harm.

All third-party service providers we work with are assessed for their data security practices and are required to handle your information in a manner consistent with this Privacy Policy.

345w uses cookies and similar tracking technologies on the website and in the mobile app to ensure the platform works correctly and to improve your experience. Here is a plain-language breakdown of what we use:

• Essential cookies – required for the platform to function. They keep you logged in during a session, remember your language preference and maintain your bet slip. These cannot be disabled without breaking core functionality.
• Analytics cookies – help us understand how players navigate the platform, which pages are most visited and where performance can be improved. Data is aggregated and anonymised.
• Security cookies – used to detect and prevent fraudulent login attempts and protect against cross-site request forgery (CSRF).
• Preference cookies – remember your display settings, notification preferences and responsible gaming limits so you do not need to reset them every session.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features such as personalised game recommendations may be affected. Note that blocking essential cookies will prevent login and core platform functions from working.

Protecting your personal data is something we take seriously at every layer of the platform. The security measures we have in place include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive fields including identity documents and payment references.
• Access controls that limit which team members can view personal data, based on role and business need.
• Regular security testing including vulnerability assessments of the web platform and mobile app.
• Two-factor authentication (2FA) available to all players – we strongly recommend enabling it from your account settings.
• Automated monitoring for unusual login patterns, rapid location changes and other indicators of account compromise.

While we maintain strong technical and organisational security measures, no online platform can guarantee absolute security. If we become aware of a data breach that poses a risk to players, we will notify affected users through their registered contact details as promptly as possible.

On your end, keeping your password strong and unique, enabling 2FA and logging out on shared devices are the most effective steps you can take to protect your 345w account.

We keep your personal data only for as long as it is needed for the purposes set out in this policy, or as required by applicable legal and financial record-keeping obligations. In practical terms:

• Active account data – retained for the full duration that your account remains open and active.
• Transaction records – PKR deposit and withdrawal records are retained for a minimum of five years to meet standard financial record-keeping requirements.
• Identity verification documents – retained for the period required by applicable anti-money laundering and KYC obligations, typically five years from the date of last transaction.
• Betting and gaming history – retained for a minimum of three years for dispute resolution and responsible gaming monitoring purposes.
• Support communications – retained for up to two years from the date of the conversation to allow follow-up and quality review.
• Closed accounts – following voluntary or enforced account closure, core identifying and financial data is retained for the required regulatory period before secure deletion.

When the retention period for a particular data set expires, we securely delete or anonymise it so it can no longer be linked back to you as an individual.

You have meaningful rights over your personal data. Here is a clear summary of what you can request at any time by contacting our support team:

To exercise any of these rights, contact the 345w support team through live chat or the support email address in the footer of this page. We aim to respond to all data requests within 30 days. Some requests may take longer if they require detailed investigation, in which case we will notify you of the expected timeline.

If you are a parent or guardian and you believe your child has registered an account or provided personal information on the 345w platform, please contact our support team immediately. We will investigate and, if confirmed, close the account, delete the associated personal data (subject to any mandatory legal retention obligations) and return any deposited funds to the originating PKR payment method.

We use date of birth collection at registration and identity verification processes as primary mechanisms to prevent minors from accessing the platform. Players flagged as potentially underage will have their accounts suspended pending age verification before any betting, gaming or withdrawal activity is permitted.

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, updates to payment methods or PKR payment infrastructure, new game products, or changes in applicable data protection standards.

When we make material changes, we will notify registered players via their registered mobile number or email address before the updated policy takes effect. The date at the top of this page always shows the most recent revision. Continued use of the 345w platform after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically, especially if you are about to make a large deposit or withdrawal or participate in a new promotion, to ensure you are comfortable with how your data is being handled.

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information is being handled, please get in touch with the 345w support team. We are available 24 hours a day, 7 days a week through live chat on the platform or via our support email address shown in the footer below.

When raising a privacy-related query, please include your registered username and a brief description of your request so we can locate your account and respond as efficiently as possible. We treat all privacy requests with care and will never use a data access request as a reason to restrict your normal use of the platform.